CUSTOMER EXPERIENCE &
service OPERATIONS CONSULTING
Thoughtful Customer Experiences. Efficient Operations. Increased Growth Capacity.
I help small service-based businesses build the systems and processes that improve the customer experience, make running a business feel easier, and create more space to do the work they love.
You built a business doing what you love. Now let's make it easier to run.
You figured out how to market your services, attract customers, and make sales. Somewhere along the way, you got so busy delivering the work that you never really had the chance to build the systems and processes to support it.
Now, so much of your business lives in your head. You're answering questions, managing the moving pieces, putting out fires, and constantly reacting to whatever needs your attention next.
Sound familiar?
I help you take a closer look at how your business operates, from the first customer inquiry to onboarding, service delivery, and follow-up, and create the structure and systems that make everything run more smoothly.
So you can spend less time reacting, more time planning ahead, and get back to enjoying the business you've built.
Ways to Work Together
CX Audit & Snapshot
You know things could be running more smoothly, but you're so close to the day-to-day that it's hard to know where to start.
We'll take a step back and look at your customer journey, service delivery, and internal operations to identify what's working, what's creating friction, and where there's room for improvement.
You'll walk away with a personalized CX Snapshot, clear recommendations, and prioritized next steps to help you move forward.
Go-to-Market Service Launch
You've created something you're excited to bring into the world. Now let's make sure you're ready to deliver it.
I'll help you build the systems and processes behind your new business or service, from inquiries and booking to onboarding, communication, and delivery.
So when customers start coming in, you can confidently welcome and support them with a seamless experience from day one.
Implementation & Ops Support
You know what needs to change. Now you need someone to help you make it happen.
From implementing technology and automating workflows to creating templates, documenting processes, and improving service delivery, I help you get the right systems in place so everything doesn't have to live in your head.
Available through project-based or ongoing monthly support.
Hey, Iām Sarah.
I'm a customer experience and service operations consultant with over 10 years of experience in project management, implementation, onboarding, and service delivery across tech, marketing, education, and health and wellness.
With a background in psychology, nervous system regulation and emotional wellbeing, I bring a unique lens to my work, helping business owners build systems and processes that reduce stress, create capacity, and improve the customer experience.
As a business owner myself, I understand the challenges of entrepreneurship. I love connecting the dots, simplifying the complex, and helping business owners create more space for the work they love while building businesses that support the lives they want to live.
BOOK a discovery call
Let's make your business work better for you.
Have a project in mind or curious about how I can help? I'd love to hear about your business and what you're working toward.